• Our Payment Methods

    At 19Key.shop, we strive to provide a secure and seamless payment experience. We accept the following payment methods:

    • PayPal: You can complete your purchase using your existing PayPal account or by selecting credit/debit cards through PayPal's secure checkout process. PayPal will process your payment and display the charge as PayPal* on your statement.

    Important Notes:

    • All refunds will be processed back to your original payment method, whether that is PayPal or your credit/debit card.

    Definitions

    • Seller: Refers to the website owner – the person or entity to whom the order has been placed.
    • Buyer: Refers to the person or organization placing the order.
    • Goods or Services: Refers to the product(s) or services for which the buyer has placed an order with the seller.

    Payment Terms

    • All payments are due upon completion of the order. If payment is not received or the payment method is declined, the order will not be processed, and no items will be shipped. The buyer forfeits ownership of any items due to non-payment.
    • We accept most major credit cards, including Visa, Mastercard, Discover, and PayPal.

    Shipping Policies

    • Shipping costs will be calculated at the time of purchase and will be the responsibility of the buyer.
    • Please note that shipping costs may increase for international shipments or rush orders.
    • Additional shipping fees will apply for orders shipped outside the USA.
    • The seller is not responsible for any items damaged during shipping. We will take all reasonable measures to protect against loss, damage, or destruction of the goods or services supplied to the buyer.

    Refund/Return Policy

    • Standard returns are subject to a 25% restocking fee to cover our costs for inspecting, preparing certification reports, and packing/shipping the order.
    • Custom orders and products with laser-engraved company logos are not eligible for return. Please contact our sales team to discuss any specific situations.
    • To maintain our reputation for quality and excellence, we ask that returned items arrive in like-new condition. Please ensure careful packaging and contact us for a Return Merchandise Authorization (RMA) number before shipping back any items.

    Cancellation Policy

    • Orders may be canceled until work commences or payment has been processed, whichever comes first.
    • The buyer is responsible for payment on all orders canceled after processing or commencement.

    Complaints

    For any complaints regarding items or our services, please contact our sales team at support@19key.shop. We are committed to finding an acceptable resolution to any issues that may arise. Each case will be reviewed individually, and our team will be in contact promptly.

    Legalities

    • The seller is not responsible for any health or safety concerns once the buyer has received the goods or services.
    • If any harm is incurred from items purchased, the seller accepts no responsibility.
    • Any disputes arising from the use of this website are subject to the laws of the state where the seller is based.

    Changes to Terms

    These billing terms and conditions are subject to change. Your use of this website and placement of an order indicates your agreement with these terms and conditions.